24/7 Fully Managed Support

Read the policy

Our Support Policy

We guarantee that our Support Engineers will respond to your request every day, within a few hours.

Our Support Scope
  • Load problems or sluggishness
  • • Network related issues
  • • Failure of server to boot
  • • Hardware failures (dedicated servers)
  • • Package installations via package manager (YUM, RPM)
  • • DNS Configuration
  • • Best effort for 3rd party script configurations and/or website errors
  • • Task automation
  • • Firewall setup & troubleshooting
  • • E-mail configuration
  • • OS upgrades & software migrations (PHP, MySQL)
  • • Custom Apache configurations (Apache modules)
  • • Perl/PECL module/extension installations
  • • Backup configurations

Contacting Support

To open a Support Ticket or chat with our Support Engineers, simply login to the Client Area and open a new conversation in the chat box. You can also drop in an email to support(@)cloudcone.com from your registered email address in order to contact our team.

In order to ensure a premium support experience

✓ Send in your support request immediately after opening a new chat, so that we can assign it to the relevant department and resolve the issue for you as fast as possible.

✓ Refrain from opening new conversations or sending different emails for the same request since your waiting time will increase.

In addition to our 24/7 Managed Support, you can checkout our Technical Documentation at cloudcone.com/docs and our Help Center at help.cloudcone.com for tutorials and guides.